Shipping
Where we ship We ship to all 50 US states. We do not currently ship outside the United States.
Processing time Orders are typically processed within 1–3 business days (Monday–Friday, excluding US holidays). You will receive an email when your order is placed and another with tracking details when it ships.
Delivery time Most orders arrive within 5–10 business days of the order date. Some items or busy periods (holidays, severe weather, carrier delays) can take up to 15 business days. Delivery times are estimates, not guarantees.
Shipping cost
- Orders over $60: free shipping
- Orders under $60: a flat shipping fee shown at checkout before you pay
Tracking and multiple packages We email tracking information once your order ships. If your order contains several items, they may arrive in more than one package.
Shipping delays If we cannot ship your order within the time stated at checkout, or within 30 days of your order if no time is stated, we will email you and give you the option to wait or cancel for a full refund.
Wrong address Please double-check your shipping address at checkout. If you spot a mistake, email support@moradecor.com right away. We cannot change the address after an order has shipped, and we are not responsible for orders delivered to an address entered incorrectly at checkout.
Lost, Delayed, or Damaged Orders
Package not delivered If your order has not arrived within 15 business days of the order date, or tracking has not moved for 7 days, email support@moradecor.com with your order number. We will investigate and send a replacement or issue a full refund.
Damaged, defective, or wrong item Email support@moradecor.com within 7 days of delivery with your order number and a clear photo of the item (and of the box, if it arrived damaged). We will send a replacement or issue a full refund, at no cost to you. In most cases you do not need to send the item back.
Returns
30-day returns If you change your mind, you may request a return within 30 days of the delivery date.
What can be returned Items must be unused, in original condition, and in original packaging. We cannot accept items that have been used, washed, altered, or damaged after delivery.
For hygiene and safety reasons, pet items that have already been used by a pet (such as bowls, toys, beds, and waste bags) cannot be returned unless they arrived defective or damaged.
How to start a return
- Email support@moradecor.com with your order number and the item you want to return.
- We will reply within 2 business days with a decision and instructions.
- Please do not ship anything back before you receive our instructions. Returns sent to the wrong address or without approval may not be processed.
Return shipping costs
- If you are returning an item because you changed your mind, you pay the return shipping cost.
- If the item arrived damaged, defective, or incorrect, we cover it.
For some lower-priced items, we may choose to refund you and let you keep the item instead of returning it.
Refunds Once we receive and inspect an approved return, we refund the item price to your original payment method within 5–10 business days. For approved refunds where no return is needed, we process the refund within 3–5 business days. Your bank or card issuer may need additional time to post the credit. Original shipping fees are not refunded unless the problem was our error.
Exchanges We do not process direct exchanges. To get a different item, return the original and place a new order.
Cancellations To cancel an order, email support@moradecor.com as soon as possible. We can cancel only if the order has not yet been processed or shipped. If it has already shipped, you can return it under the policy above.
Please contact us first If something goes wrong, email us before opening a dispute with your bank or card company. We resolve most issues quickly.
Contact support@moradecor.com